Please get in touch if you have any questions - I am happy to help. :) gila [!at] 11m2.de
All of my items come from a smoke-free and pet-free home, and are created in my tiny studio.
Accepted payment methods
Returns & exchanges
Payment
Shipping
The customer is responsible for possible customs or import fees, which I have no way of influencing.
If a package will be tracked depends on the item and shipping method. I will let you know when your item ships and hope that it arrives quickly - but please keep in mind that it is coming from Germany. If you need it super-fast (and are willing to pay for it), I can get any item to you within 3-4 days... Just contact me in advance for a quote.
Due to insurance reasons, I need to ship to your Paypal address in case it differes from your Etsy address. If I spot a difference, I will contact you before shipping, though.
In the unlikely case of a package not arriving, please contact me so I can investigate the matter. International orders can be delayed in customs, and often times I am able to track the item. If the package cannot be tracked, I will of course send you a new item, but please understand that in some cases, I will need to wait app. 6 weeks to make sure that it is really lost.
Additional policies and FAQs
Some ready-to-buy wholesale listings can be found in the appropriate section: http://www.etsy.com/shop/11m2?section_id=7150320